Cancellation, Return, Exchange & Refunds

 

DOMESTIC ORDERS

ORDER CANCELLATION POLICY

  1. In case you want to cancel your order, please do so before it is shipped.
  2. If you cancel your order before it has been shipped, we will refund the entire amount
  3. Shipping charges are non-refundable once the order is dispatched.

RETURN POLICY

Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Original tags and invoices should be intact.

Please raise a return request within 48 hours of receiving the product. Once we receive your return shipment, we will either provide you a credit note or refund the amount of the product within 7-10 working days.  

Refund Amount: In case of returns, Shipping and COD charges are non-refundable. For orders where we have not charged shipping we will deduct upto Rs. 200 on account of Shipping & COD charges.

Aevum Credit: In case you are returning the product just because you did not like the product and for no other reason like defects or damage, we will provide you with an Aevum Credit valid for 1 month for the Refund Amount.

Package Opening Video: Please record your video while opening the parcel. While making the video proper name slip and docket number should be visible.

Without the opening video refunds, exchange or returns will be not be entertained.

Jewellery and Bags are Non-returnable.

Damaged Courier Package: If your order reaches you in a bad condition or if the packaging is damaged or tampered with, please refuse to accept the package. Mail us at returns@indusroots.co.in mentioning your Order ID. Once we receive the package a replacement will be shipped at no additional cost to you. 

Defective or Damaged Product: If you receive any defective product, do contact us immediately by mailing us at returns@indusroots.co.in with your Order ID and send us the package opening video and a snapshot of the defect.

A pick up will be arranged and a label will be sent to you via email which needs to be attached on the package for reverse pick up. In case you do not receive the mailing label mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order  *  Shipping Address : Indusroots Ethnicwear LLP, 2005, Haware Infotech Park, Sector 30A, Vashi, Navi Mumbai 400703

In case we do not have pick up service available at your location, you will have to self ship the product. A maximum of Rs.150 will be given to you as a credit note for reverse shipping.

When you return the product to the courier guy, it is mandatory to take a receipt (physical or through message). In case of lost shipment we will need the proof of return from you.

Please click on this link to return your order https://indusroots.myshopify.com/apps/return_prime

EXCHANGE POLICY

Eligibility: To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Original tags and invoices should be intact.

If you wish to exchange your product please raise a request within 48 hours of receiving the product.

Refund Amount: In case of exchange, we will provide you with an Aevum Credit valid for 1 month for your order amount minus Shipping and COD charges upto Rs. 200.

A pick up will be arranged and a label will be sent to you via email which needs to be attached on the package for reverse pick up. In case you do not receive the mailing label mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order  *  Shipping Address : Indusroots Ethnicwear LLP, 2005, Haware Infotech Park, Sector 30A, Vashi, Navi Mumbai 400703

Once we receive your return shipment, we will provide you the Aevum Credit which you can immediately use to purchase your exchange.

Please click on this link to initiate exchange of your order https://indusroots.myshopify.com/apps/return_prime

When you return the product to the courier guy, it is mandatory to take a receipt (physical or through message). In case of lost shipment we will need the proof of return from you.

In case we do not have pick up service available at your location, you will have to ship the product yourself. A maximum of Rs. 150 will be paid to you in the form of Aevum Credit for reverse shipping.

Note: The following conditions apply for all return and exchange requests:

  1. Package opening video is a must for all returns or exchanges. Without the video return or exchange will be not be entertained.
  2. The items should be unused and in original condition.
  3. Once we have received the products a quality check will be done by our team. If found ok we will process the refund or exchange.
  4. The product should have the original packaging and tags in place. Items without the original tags will not be accepted for return or exchange.
  5. Any product that exhibits physical damage to the product is not eligible for return or exchange.
  6. Sarees with fall and picot/edging will not be accepted for return or exchange.
  7. Customised products will not be returned or exchanged
  8. Return/Exchange requests that are not raised within 48 hours of receiving the product will not be accepted.
  9. If you opt for Aevum Credit, you cannot en-cash it later.
  10. Products bought during sale are non-refundable

 

INTERNATIONAL ORDERS

If unfortunately you have to cancel an order, please do so before your order is shipped.

If you cancel your order before your product has been shipped, we will refund the entire amount

If in case you want to return the products, the shipping, customs or any other additional charges will have to be borne by you. Once we have received the products a quality check will be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us

The amount refunded to you will be only for the products. Shipping charges are non-refundable

If you receive any defective product, do contact us immediately by mailing us at sales@indusroots.co.in with your Order ID and send us the package opening video and a snapshot of the defect. We will either provide you a credit note or refund the amount of that defective product

We do not have an exchange policy for international customers.

 

 

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