Cancellation, Return, Exchange & Refunds
IMPORTANT: Without the opening video refunds, exchange or returns will be not be entertained.DOMESTIC ORDERS ORDER CANCELLATION POLICY
RETURN POLICY Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Original tags and invoices should be intact. Please raise a return request within 48 hours of receiving the product. Once we receive your return shipment, we will either provide you a credit note or refund the amount of the product within 7-10 working days. Refund Amount: In case of returns, Shipping and COD charges are non-refundable. For orders where we have not charged shipping we will deduct upto Rs. 200 on account of Shipping & COD charges. Aevum Credit: In case you are returning the product just because you did not like the product and for no other reason like defects or damage, we will provide you with an Aevum Credit valid for 2 months for the Refund Amount. Package Opening Video: Please record your video while opening the parcel. While making the video proper name slip and docket number should be visible. Jewellery and Bags are Non-returnable. Damaged Courier Package: If your order reaches you in a bad condition or if the packaging is damaged or tampered with, please refuse to accept the package. Mail us at care@aevum.in mentioning your Order ID. Once we receive the package a replacement will be shipped at no additional cost to you. Defective or Damaged Product: If you receive any defective product, do contact us immediately by mailing us at care@aevum.in with your Order ID and send us the package opening video and a snapshot of the defect.
Once confirmed over e-mail from our end, please ship the product back to us within 7 days at the address mentioned below: Indusroots Ethnicwear LLP, Reverse pick is arranged only on request for which payment has to be made separately. In case of pick arranged by Aevum kindly shoot a video of the product and the pick-up boy while accepting the product from you. This will serve as a proof that you have handed over the correct product to the pick-up boy. Please preserve the courier receipt for your pick-up. Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order * After the product reaches us, it would go for a thorough quality check as mentioned earlier and only after it’s approved; it’ll be eligible for exchange/return/refund. Please click on this link to initiate exchange of your order https://indusroots.myshopify.com/apps/return_prime EXCHANGE POLICY Eligibility: To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Original tags and invoices should be intact. If you wish to exchange your product please raise a request within 48 hours of receiving the product. Refund Amount: In case of exchange, we will provide you with an Aevum Credit valid for 1 month for your order amount minus Shipping and COD charges upto Rs. 200. Customized products like product with Fall and Picot are not eligible for returns/exchanges/refunds. For exchanges/returns, please drop a mail to care@aevum.in with your order ID and other key information, within 48 hours of your receiving the product. It would be great if you add a line which explains the reason of return, so that we can take that into consideration and work towards improving it. Once confirmed over e-mail from our end, please ship the product back to us within 7 days at the address mentioned below:
Indusroots Ethnicwear LLP, Reverse pick is arranged only on request for which payment has to be made separately. In case of pick arranged by Aevum kindly shoot a video of the product and the pick-up boy while accepting the product from you. This will serve as a proof that you have handed over the correct product to the pick-up boy. Please preserve the courier receipt for your pick-up. Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order * After the product reaches us, it would go for a thorough quality check as mentioned earlier and only after it’s approved; it’ll be eligible for exchange/return/refund. Please click on this link to initiate exchange of your order https://indusroots.myshopify.com/apps/return_prime Note: The following conditions apply for all return and exchange requests:
INTERNATIONAL ORDERS If unfortunately you have to cancel an order, please do so before your order is shipped. If you cancel your order before your product has been shipped, we will refund the entire amount If in case you want to return the products, the shipping, customs or any other additional charges will have to be borne by you. Once we have received the products a quality check will be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us The amount refunded to you will be only for the products. Shipping charges are non-refundable If you receive any defective product, do contact us immediately by mailing us at sales@indusroots.co.in with your Order ID and send us the package opening video and a snapshot of the defect. We will either provide you a credit note or refund the amount of that defective product We do not have an exchange policy for international customers.
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