FREQUENTLY ASKED QUESTIONS
How do I contact you ?
You can contact us on 9321421388 between Monday & Friday (10 am - 6.00 pm). Or drop us a mail at email@example.com We'd love to help you with your queries.
What are the different ways to connect with AEVUM?
You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can follow us on Facebook & Instagram by liking/following our social media handle @aevum.in. This will keep you updated about promotions, our new launches, blogs or about hiring.
Is it necessary to have an account to shop on Aevum?
No, you do not need to have an account to shop on Aevum, but we do recommend you to have account to track your orders and purchases and availing different promotional discounts.
What is ‘My Account’?
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
- Edit your personal information like Name, Address, etc.
- Change password
- Check your order history?
- Return & Exchanges requests
How do I sign up?
To signup, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account.
How do I reset my password?
To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.
ORDER RELATED QUERIES
How do I know once my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email from Aevum confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
How are orders placed on www.aevum.in, delivered to me?
Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and a tracking number and the link using which you can track your shipment.
Can I change my delivery address or mobile number once the order is placed?
Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at firstname.lastname@example.org to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs 200 for shipping.
I am unable to place an order.
We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on email@example.com or call us on 9321421388. We are available on WhatsApp too, ping us on 9321421388. Our team will try to resolve your issues as soon as possible.
I want to cancel my order.
You can cancel your order before it is shipped. Once shipped, and you choose to cancel the order there would be a deduction of 200 INR, as the charges we had to bear to have the products packed , onward and reverse shipping.
I am an international customer but want delivery in India. Is this possible?
Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your personal local contact number which would be reachable at all times.
When can I expect my order? How many days does it take for delivery?
We ship within 2-3 days of you placing the order. For domestic shipping it takes 7-14 working days. For international shipping it takes about 20-25 days. In case of any exception we would call and inform you.
SHIPPING RELATED QUERIES
How does the delivery process work?
Aevum uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.
How can I track the delivery of my order?
Once your order is placed, Aevum assigns your order to one of our logistics partners. An SMS would be sent to your registered phone number with the details of the logistics partner along with the tracking number. You can track the order using the tracking number on their respective website 24 hours after your order is shipped out.
What should I do if I miss the delivery?
We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at firstname.lastname@example.org or call us on 9321421388 along with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs 200 as the charges we had to bear to have the products packed ,onward and reverse shipping.
Do you deliver all over India?
Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post.
What delivery carriers do you use? How do I track my order?
We have tied up with reputed courier companies such as FedEx, DTDC, Blue Dart, Delivery, India Post etc. You will receive an email with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.
Can I open the package before making the payment for COD orders?
No, our courier person will hand over the package to you to open only once the payment has been made. We recommend you to avoid accepting any package if it has tampered.
What do I do if my shipment has been tampered?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost or refund you the money.
PAYMENT RELATED QUERIES
What payment options can I use?
For shopping with ease, our aevum.in offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card using our secure payment gateway. We have various wallets to pay from and have EMI facility to pay. You can also use our PayPal gateway to complete your transaction incase you are an international customer. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account.
Are there any hidden charges?
There are no hidden charges. The prices shown against each product are the final prices inclusive of GST.
What if the amount got debited from my account, but have not received any confirmation mail and message?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please call 9321421388 immediately and we'll sort it together.
What should I do if my payment fails?
If your payment fails, you can retry after a few minutes.
Do you have discount for first time buyers?
Yes, we do have discount for first time buyers. You subscribe us and use code AEVUMLOYAL5 for 5% discounts.
What do I do if I face fitting issues?
We recommend you to first check size chart before placing an order. In case you do face any fitting issues we can surely exchange it for you. Or we can fix it for you, after you have shipped it to us.
Do you take bulk orders?
Yes we do deal in bulk orders. Please contact 9321421388 for enquiries.
How can I send my order as a gift?
Get in touch with us through 9321421388 and we will be happy to gift-wrap your product with additional charges, even add a personalized note (incase you need one) and route the gift to recipient's address! Please check on this link Gift Wrapping